Customer Success Manager

winzonesoftech; Stafford (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock options

Job summary

wizonesoftech is seeking a Customer Success Manager based in Stafford, TX (remote option available). This role involves onboarding and training mid-market AI customers across North America while ensuring their success and retention.

The ideal candidate will have 3+ years of experience in Customer Success at a B2B SaaS firm and possess a strong technical aptitude to demo AI products confidently. Benefits include health insurance, a 401(k) plan, and stock options.

Qualifications

• 3+ years in Customer Success at a B2B SaaS company.
• Strong technical aptitude to confidently demo AI products.
• US work authorization required.

Responsibilities

• Own onboarding for new mid-market customers.
• Act as the customer's voice within Winzone for product and support.
• Achieve gross and net retention targets.

Skills

Customer Success Management

Technical Aptitude

Job description

Customer Success · Stafford, TX / Remote · FULL TIME

Customer Success Manager

Onboard, train and grow our customers. Own a book of business of mid-market AI customers across North America.

What you’ll do

• Own onboarding for new mid-market customers
• Be the customer's voice inside Winzone (product, support)
• Hit gross + net retention targets

What we’re looking for

• 3+ years in CS at a B2B SaaS company
• Strong technical aptitude — can demo AI products confidently
• US work authorisation

What we offer

• Health insurance
• 401(k)
• Stock options