Grower Success Manager — AgTech Field Support

Arable; San Bernardino (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Flexible paid time off and holidays

Career development opportunities

Direct work with growers and partners

Job summary

Arable is seeking a Customer Success Manager to support growers and agricultural partners across Southern California. You will lead the full customer lifecycle from implementation and onboarding through training, adoption, and renewal.

The role combines agricultural knowledge with technical support and relationship management, requiring hands-on field work, travel within Southern California, and collaboration with Product, Agronomy, Engineering, and Commercial teams.

Qualifications

• Bachelor’s degree in agronomy, agriculture, crop science, irrigation, agricultural engineering, business, or related field.
• Experience in customer success, account management, agricultural consulting, or related role.
• Strong communication, training, problem-solving, and organizational skills.

Responsibilities

• Manage the customer experience from implementation and onboarding through ongoing adoption, support, and renewal.
• Build strong, trusted relationships with growers, farm managers, agricultural partners, and other project stakeholders.
• Coordinate and support the installation, setup, monitoring, and maintenance of Arable field devices.
• Serve as a knowledgeable resource on regional agriculture, irrigation practices, and water-use efficiency.
• Understand each customer’s goals, challenges, and operating environment, and tailor support accordingly.
• Conduct regular customer check-ins, field visits, project reviews, and training sessions.
• Identify and resolve customer concerns, coordinating with internal teams when additional technical or product support is required.
• Drive customer adoption, satisfaction, retention, and long-term value.
• Gather customer feedback and share field insights with Arable’s Product, Agronomy, Engineering, Commercial, and Customer Success teams.
• Help identify opportunities to expand Arable’s value within existing customer relationships and projects.
• Maintain accurate records of customer activities, project progress, risks, and follow-up actions.
• Travel regularly throughout the Southern California territory, with periodic overnight travel to Lodi and occasional travel to other Arable locations.

Skills

Customer success

Account management

Agriculture knowledge

Relationship building

Field operations

Travel readiness

Education

Bachelor's degree in agronomy/agriculture/ crop science/ irrigation/ agricultural engineering/ business

Job description

Arable is seeking a Customer Success Manager to support growers and agricultural partners across Southern California. You will lead the full customer lifecycle from implementation and onboarding through training, adoption, and renewal.

The role combines agricultural knowledge with technical support and relationship management, requiring hands-on field work, travel within Southern California, and collaboration with Product, Agronomy, Engineering, and Commercial teams.