Customer Success Manager, AgriTech ERP & Field Labor

usesilo.com; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Silo is hiring Customer Success Managers across experience levels to own the full relationship with customers on both the ERP and labor management platforms. You will drive adoption and renewal while serving as the first point of contact when something isn’t working.

This blended role emphasizes ownership and problem-solving in a real-world, multi-product environment across the agricultural supply chain.

Qualifications

• Experience in customer success or account management.
• Strong communication and problem-solving skills.
• Ability to own customer relationships end-to-end.

Responsibilities

• Own the full relationship with customers on both product lines.
• Drive adoption and renewal of the platform.
• Serve as first point of contact when issues arise and coordinate internal teams.

Skills

Customer success

Account management

Relationship building

Onboarding

Job description

Silo is hiring Customer Success Managers across experience levels to own the full relationship with customers on both the ERP and labor management platforms. You will drive adoption and renewal while serving as the first point of contact when something isn’t working.

This blended role emphasizes ownership and problem-solving in a real-world, multi-product environment across the agricultural supply chain.