Customer Success Manager - Drive Outcomes & Growth (Hybrid)

Energy Innovation Corp; Vancouver (WA); Hybride; USD 106 000 - 174 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling

Growth budget

Benefits

Résumé du poste

Crowe in Vancouver, WA is seeking a Customer Success Manager to carry the demo from screen-share to signature, drive upsell and renewal conversations, and own customer outcomes across Vancouver accounts. The role emphasizes ownership, prompt documentation, and a results-driven approach in a hybrid work setting.

Start at $106,000 - $174,000 with benefits and a growth budget designed to support work-life balance.

Qualifications

• Hands-on project management experience.
• Solid troubleshooting foundations.
• Proven track record as a Customer Success Manager.
• Judgment to elevate or absorb as needed.
• Discipline to document promptly.
• Willingness to own new responsibilities.

Responsabilités

• Carry the demo from screen-share to signature in one sitting.
• Drive upsell and renewal conversations with existing Crowe accounts.
• Pitch upsells that feel like favors, not invoices.
• Bridge customer feedback analysis reporting to the CMO’s narrative.
• Sit in on demos and tighten the script after losses.
• Present Crowe's offering to unfamiliar buyers.

Connaissances

Project management

Troubleshooting

Customer success

Decision making

Documentation

Ownership mindset

Description du poste

Crowe in Vancouver, WA is seeking a Customer Success Manager to carry the demo from screen-share to signature, drive upsell and renewal conversations, and own customer outcomes across Vancouver accounts. The role emphasizes ownership, prompt documentation, and a results-driven approach in a hybrid work setting.

Start at $106,000 - $174,000 with benefits and a growth budget designed to support work-life balance.