Customer Success Manager

Regie.ai; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Health Savings Account

Short-term disability insurance

Long-term disability insurance

3 weeks accrued PTO

Paid sick leave

Paid parental leave

401(k) retirement plan

Job summary

Regie.ai is seeking a Customer Success Manager to manage key accounts in Bellevue, with a strict in-office requirement. You will cultivate executive relationships, drive renewals, and identify growth opportunities to demonstrate ROI for customers.

You will own onboarding, training, and post-sale success programs, collaborating with sales and product teams. Strong communication and a SaaS background are essential for success in this fast-paced startup environment.

Qualifications

• 6-8 years in customer success management or leadership roles.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with a collaborative approach.
• GTM experience is preferred.
• Detail oriented with analytical thinking.
• Technical skills relevant to SaaS products.
• Experience with prompt writing and customer communications.
• SaaS background and startup experience are advantageous.

Responsibilities

• Build relationships with executive decision-makers and generate trust across levels.
• Maintain ongoing customer relationships, provide proactive strategy, and ensure renewals.
• Manage revenue base by account retention and renewals with attention to detail.
• Onboard, train, and contribute to upsell opportunities while minimizing churn.

Skills

Customer Success Leadership

Excellent communication

Interpersonal skills

GTM experience

Written communication

Detail oriented

Technical skills

Prompt writing

SaaS background

Startup experience

Job description

Summary: ROLE BASED IN Bellevue and REQUIRES IN OFFICE

The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Responsible for serving as the primary and main point of contact for customers. Serves as an advisor and liaison to facilitate pre- and post-sale interactions.

Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training , renewals and minimizing churn. The CSM will also provide insights on client-to-business interactions, improve customer experience through product support, and handle customer’s needs.

Responsibilities

• Build relationships with executive decision-makers.- Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
• Maintain a revenue base by managing account retention, renewals.
• Takes ownership, manages multiple engagements with many moving parts with a strong attention to detail.

Qualifications

• 6-8 years In Customer Success management or leadership roles
• Excellent communication skills
• Strong interpersonal skills
• GTM experience preferred
• Strong written and verbal communication skills
• Detail oriented and analytical
• Technical skills
• Prompt writing skills
• SaaS background
• Startup experience

Benefit Info:

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Health Savings Account
• Short-term disability insurance
• Long-term disability insurance
• 3 weeks accrued PTO
• Paid sick leave
• Paid parental leave
• 401(k) retirement plan