Customer Success Manager: Drive Growth & Retention

RELX INC; Houston (TX); Sur place; USD 45 000 - 74 000; Plein temps

Résumé du poste

RELX INC, through its ICIS division, is seeking a Customer Success Manager in the United States. You will lead the customer engagement strategy for a portfolio, build trusted relationships, and drive retention, satisfaction, product adoption, and growth.

Strong English communication and cross-functional collaboration are essential. You will work with account managers to enhance client experience, identify engagement opportunities, and use data to prove impact.

Qualifications

• Fluency in English required; Portuguese/Spanish preferred.
• Experience in Customer Success, Account Management, or related role.
• Strong written and verbal communication; ability to influence stakeholders.
• Excellent time management, prioritization, and multitasking abilities.
• Ability to work independently and collaboratively across global teams.

Responsabilités

• Proactively drive customer outcomes by understanding customers' business models and goals.
• Partner with account managers to improve retention, satisfaction, and product adoption.
• Develop knowledge of accounts and identify meaningful engagement opportunities.
• Maintain relationships with client contacts and uncover growth opportunities.
• Use data to drive engagements and monitor impact on customer behavior.
• Create stakeholder maps and customer personas; work with internal/external teams for outcomes.
• Capture customer feedback and share value stories with the organization.
• Travel to visit customers or represent ICIS at events when required.

Connaissances

Client-facing experience

Communication skills

Time management

Project management

Problem solving

Multitasking

Independent working

Cross-functional collaboration

MS Office

Salesforce experience

Outils

Salesforce

Microsoft Office

Description du poste

RELX INC, through its ICIS division, is seeking a Customer Success Manager in the United States. You will lead the customer engagement strategy for a portfolio, build trusted relationships, and drive retention, satisfaction, product adoption, and growth.

Strong English communication and cross-functional collaboration are essential. You will work with account managers to enhance client experience, identify engagement opportunities, and use data to prove impact.