Global Customer Success Manager

Lexis Nexis; Houston (TX); Vor Ort; USD 45.000 - 74.000; Vollzeit

Zusammenfassung

ICIS is seeking a Customer Success Manager to lead the engagement strategy for a portfolio of accounts. You will build trusted relationships, understand client goals, and collaborate across ICIS to drive retention, satisfaction, product adoption, and growth.

You will proactively engage customers, work with account managers to enhance the client experience, and identify opportunities to deliver value. The role involves travel to visit customers and represent ICIS at events as needed.

Qualifikationen

• Fluency in English required; Portuguese/Spanish preferred.
• Client-facing experience in Customer Success or related role.
• Strong verbal and written communication to influence stakeholders.
• Excellent time management, project management and multitasking.
• Self-directed, able to work independently with minimal supervision.
• Experience with Microsoft Office Suite and Salesforce is a plus.

Aufgaben

• Proactively help customers achieve their desired outcomes by understanding their business models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.
• Work effectively with account managers to improve retention, customer satisfaction, and product adoption.
• Develop a comprehensive understanding of assigned accounts, identify engagement opportunities, and collaborate across teams to ensure relevant engagements.
• Establish and maintain relationships with client contacts, deliver engagements, and identify whitespace and growth opportunities.
• Use data and insights to drive engagements, monitor impact on customer behavior and outcomes, and support continuous improvement.
• Build stakeholder maps, identify customer personas, understand workflows, and coordinate with internal/external stakeholders.
• Gather and share customer feedback with the wider organization, develop value statements and testimonials.
• Travel to visit customers or represent ICIS at events when required.

Kenntnisse

Fluent English

Client-facing

Communication

Time management

Project management

Multitasking

Independent work

Tools

Salesforce

Outlook

Excel

PowerPoint

Teams

Jobbeschreibung

ICIS is seeking a Customer Success Manager to lead the engagement strategy for a portfolio of accounts. You will build trusted relationships, understand client goals, and collaborate across ICIS to drive retention, satisfaction, product adoption, and growth.

You will proactively engage customers, work with account managers to enhance the client experience, and identify opportunities to deliver value. The role involves travel to visit customers and represent ICIS at events as needed.