Strategic Customer Success Manager

LNRS Data Services Inc. Company; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

ICIS is seeking a Customer Success Manager to lead engagement strategy for a portfolio of accounts, building trusted relationships, understanding customer goals, and collaborating to improve retention, adoption, and growth.

Fluent English required with additional Portuguese/Spanish preferred; strong communication, time management, and cross-functional collaboration skills are essential for success in this role.

Qualifications

• Fluency in English is required.
• Proficiency in Portuguese and/or Spanish is preferred.
• Client-facing experience in Customer Success, Account Management, or related roles.
• Strong verbal and written communication skills to influence stakeholders.
• Excellent time management and multitasking abilities.
• Proactive, self-directed, able to work independently.
• Experience with Salesforce is a plus.
• Curious, adaptable mindset and a drive to improve outcomes.

Responsibilities

• Proactively help customers achieve desired outcomes by understanding their business models and engaging with them.
• Collaborate with account managers to improve retention, satisfaction, and product adoption.
• Develop deep understanding of assigned accounts and identify engagement opportunities across ICIS.
• Establish and maintain relationships with client contacts and identify growth opportunities.
• Use data and insights to drive engagements and monitor impact on behavior and outcomes.
• Build stakeholder maps and customer personas; coordinate with internal and external teams.
• Gather customer feedback and share value with the organization; develop testimonials.
• Travel to visit customers or represent ICIS at events when required.

Skills

English fluency

Portuguese/Spanish proficiency

Client-facing experience

Communication skills

Time management

Project management

Salesforce experience

Microsoft Office

Curiosity/Adaptability

Tools

Salesforce

Microsoft Office

Job description

ICIS is seeking a Customer Success Manager to lead engagement strategy for a portfolio of accounts, building trusted relationships, understanding customer goals, and collaborating to improve retention, adoption, and growth.

Fluent English required with additional Portuguese/Spanish preferred; strong communication, time management, and cross-functional collaboration skills are essential for success in this role.