Customer Success Manager

Verana Health; New York (NY); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Verana Health is seeking a Customer Success professional in New York City. You will own customer relationships, serve as the primary point of contact, and manage cross-functional efforts to ensure customer success. Ideal candidates have 3-5 years of healthcare experience and excellent communication skills.

This hybrid position allows for two days a week in the office, fostering collaboration in a fast-paced environment. Expected compensation ranges between $140,000 and $160,000, contingent on experience and fit.

Qualifications

• 3-5 years of healthcare-focused experience in Customer Success or related role.
• Comfortable in a fast-paced, evolving startup environment.
• Strong project management instincts and the ability to drive results.

Responsibilities

• Own existing customer relationships to create successful partners.
• Serve as the primary contact for customers for questions and issues.
• Identify opportunities to drive customer satisfaction and retention.

Skills

Customer relationship management

Communication skills

Problem-solving

Project management

Tools

Smartsheets

Notion

Slack

Job description

Job Description

What you'll do:

• Own existing customer relationships to create successful partners
• Serve as the primary point of contact for customer, including questions, issues and escalations
• Proactively identify opportunities to drive customer satisfaction and retention
• Manage cross functional efforts in service of customer success, including
• Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
• Help build internal processes and playbooks as we scale the function

What you'll need:

• 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
• Excellent communication and relationship-building skills
• Comfortable working in a fast-paced, evolving startup environment
• Strong project management instincts; ability to drive despite ambiguity
• Curious, proactive, and energized by solving complex problems
• You’re looking forward to working with our in-person teams in Boston or New York City (this role is hybrid two days per week in either location).

What we'd love to see:

• Exposure to clinical or related workflows (RCM, CDI)
• Familiarity with tools like Smartsheets, Notion, Slack or project management platforms
• Experience implementing in EMRs

Expected compensation range for this role is $140,000-160,000. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time. If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role. We will make a determination as to whether an exception can be made.

Layer Health is committed to fostering an environment of inclusion that is free from discrimination. We are an Equal Opportunity Employer where employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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