Customer Success Manager

ZippyApp - Recruitment Marketing; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Health, dental, and vision insurance

Paid Time Off (PTO)

Job summary

ZippyApp - Recruitment Marketing in Atlanta is seeking a Customer Success Manager to join their innovative HR technology startup. In this role, you will manage customer relationships and drive product adoption, ensuring clients achieve their hiring and retention goals.

The ideal candidate will have over 3 years of experience in customer success with a strong background in B2B roles. This position offers a competitive salary and a hybrid work environment, fostering significant career growth opportunities.

Qualifications

• 3+ years in customer success or client-facing B2B roles.
• Proven track record managing multiple accounts and driving retention.
• Strong communication and relationship-building skills.

Responsibilities

• Manage customer relationships from onboarding through renewal.
• Drive product adoption and ensure customers achieve hiring and retention goals.
• Analyze customer data to identify trends and improvement opportunities.

Skills

Customer success

Account management

B2B communication

Data analysis

CRM systems proficiency

Education

Bachelor's degree

Tools

CRM systems

Data analysis tools

Job description

About the Role

Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground‑floor opportunity with significant career growth potential.

Compensation & Benefits

• Competitive salary: $70,000 - $95,000 based on experience
• Performance Bonus
• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Hybrid work environment; strong preference for candidates living close enough to walk, bike, or scooter to the office. 3 days in the office are expected. Friday is Fun Shirt Friday.

Responsibilities

• Manage customer relationships from onboarding through renewal.
• Drive product adoption and ensure customers achieve hiring and retention goals.
• Build customer success processes, playbooks, and training materials from scratch.
• Analyze customer data to identify trends and improvement opportunities.
• Partner with Sales, Product, and Engineering teams on customer feedback.
• Create and track success metrics (NPS, retention, adoption rates, ROI).
• Identify upsell and expansion opportunities within existing accounts.

Qualifications

• 3+ years in customer success, account management, or client-facing B2B roles.
• SaaS experience required.
• Proven track record managing multiple accounts and driving retention.
• Strong communication and relationship‑building skills.
• Proficient with CRM systems and data analysis tools.
• Bachelor's degree (preferred).

Preferred Qualifications

• B2B SaaS customer success experience.
• HR technology or talent acquisition software background.
• Experience building CS processes at early‑stage companies.
• Familiarity with people analytics or employee engagement platforms.
• Bonus: experience with AI agents.

Growth Opportunities

• Shape the customer success function from day one.
• Potential to build and lead a team as we scale.
• Exposure to all aspects of startup operations.

About Our Company

We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover.

Company Culture

• Customer‑first mindset in everything we do.
• Data‑driven decision making.
• Transparency and open communication.
• Ownership and accountability.
• Fast learning and continuous improvement.
• Fast‑paced startup culture.