Customer Success Manager

Real Estate Excellence LLC; Sterling Heights (MI); On-site; USD 81,000 - 115,000; Full time

Job summary

Real Estate Excellence LLC in Sterling Heights, MI seeks a Customer Success Manager to own and drive revenue through strategic sales marketing. You will analyze buyer signals, qualify opportunities, and coach the team on when to engage.

Collaboration with product will position new offerings locally, while win-back planning targets churned logos. You bring a portfolio of work, strong relationship skills, and the ability to defend recommendations with confidence.

Qualifications

• Demonstrated sales marketing expertise with a portfolio or samples.
• 7+ years of experience showing strong instincts and reliability.
• Hands-on sales marketing experience capable of withstanding follow-up questions.
• Strong rapport-building skills and a positive presence.
• Ability to defend a recommendation before skeptics.
• Practical knowledge of Customer Journey Mapping; Twilio Flex is a bonus.
• Meticulous attention to detail across all deliverables.

Responsibilities

• Decode why Michigan buyers say yes and build on it.
• Qualify opportunities to pursue real revenue.
• Provide coaching signals to the sales team when buyers are ready.
• Collaborate with product teams to position offerings in Sterling Heights.
• Turn churned logos into win-back opportunities with a plan.
• Forecast demand and align marketing with sales goals.
• Write ad, email, and webpage copy that converts traffic.
• Mine escalation data to support business wins.

Skills

Sales marketing

Experience 7+ yrs

Portfolio/work samples

Interpersonal skills

Defend recommendations

Customer journey mapping

Attention to detail

Tools

Twilio Flex

Job description

Revenue targets at Real Estate Excellence LLC are public, ambitious, and yours to own the moment you take this Customer Success Manager role. Everything about this Customer Success Manager post says trust — $81,000 - $115,000, internship flexibility, and 7 years rewarded with real say.

Key Responsibilities

• Decode why MI buyers say yes and double down on it
• Qualify hard, so the manager team only chases real money
• Feed sales the Coaching signals that say a buyer is ready now
• Collaborate with product teams to position new offerings in the Sterling Heights region
• Turn churned sales marketing logos into win-back targets with a plan
• Forecast demand and align marketing investment with sales objectives
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Mine Escalation Management data for the quietly-relentless story that wins the room

What You'll Bring

• A portfolio or work samples that demonstrate your sales marketing expertise
• 7+ years that left you with strong instincts and few illusion
• Hands-on sales marketing experience that holds up to follow-up questions
• Strong rapport-building skills and a genuinely positive presence
• Comfort defending a recommendation in front of skeptics
• Practical command of Customer Journey Mapping, with bonus points for Twilio Flex
• Meticulous attention to detail across every deliverable

At its core, Real Estate Excellence LLC is a maker-minded bet that Sterling Heights, MI can out-build anyone when it comes to Coaching. At Real Estate Excellence LLC you can challenge your skip-level's plan and still get a thank-you for it.

We offer $81,000 - $115,000 and the things money cannot fake, real mentorship, lasting benefits, and flexibility you will actually use.

Freshly bumped to active, the Sterling Heights, MI role takes applicants today.