Customer Success Manager

Nimbus East LLC; Milwaukee (WI); On-site; USD 55,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development opportunities

Flexible work arrangements

Wellness program

Job summary

Nimbus East LLC, a Milwaukee-based software company, seeks a Customer Success Manager for a full-time role. You will oversee onboarding, provide training, monitor usage, and ensure optimal product utilization in cloud-based environments.

You will collaborate with sales and technical teams to address client needs, gather feedback, and drive continuous improvement, aiming to maximize client satisfaction and retention. The position is based in Milwaukee, WI, with competitive benefits.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3–5 years of experience in customer success or a similar role.
• Strong understanding of software products and services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using CRM software and other relevant tools.

Responsibilities

• Manage client relationships to ensure high satisfaction and retention.
• Monitor client usage and provide guidance on optimal product utilization.
• Collaborate with sales and support teams to address client concerns.
• Develop and implement strategies to improve client success metrics.
• Conduct regular check-ins with clients to understand their needs and provide solutions.

Skills

Communication skills

Problem solving

CRM software

Cloud-based software

Project management

Team collaboration

Education

Bachelor's degree

Job description

Nimbus East LLC, a software company based in Milwaukee, WI, seeks a Customer Success Manager for a FULL_TIME position. The role involves managing client relationships and ensuring optimal use of cloud-based solutions. Salary ranges from $55,000 to $83,613, with benefits including health insurance, retirement plans, and professional development opportunities. Applications are due by November 22, 2026.

As a Customer Success Manager, you will oversee client onboarding, provide training and support, and monitor product usage. You will also gather feedback to improve our services and maintain high client satisfaction. Additionally, you will collaborate with the sales and technical teams to address client needs and resolve issues.

You will work in a collaborative environment with a team of professionals dedicated to client success. The workplace is located in Milwaukee, WI, offering a supportive and innovative atmosphere. The team includes sales representatives, technical support staff, and other customer success managers.

The salary for this position is between $55,000 and $83,613 annually. Benefits include comprehensive health insurance, a retirement plan with employer matching, and opportunities for professional development and training. Additional perks may include flexible work arrangements and a wellness program.

To excel in this role, you should have a bachelor's degree in business, computer science, or a related field. Experience in customer success, relationship management, or a similar role is required. Strong communication and problem‑solving skills are essential, along with proficiency in cloud‑based software and project management tools.

Manage client relationships to ensure high satisfaction and retentionMonitor client usage and provide guidance on optimal product utilizationCollaborate with sales and support teams to address client concernsDevelop and implement strategies to improve client success metricsConduct regular check‑ins with clients to understand their needs and provide solutionsBachelor's degree in Business, Marketing, or a related field3-5 years of experience in customer success or a similar roleStrong understanding of software products and servicesExcellent communication and interpersonal skillsAbility to work independently and as part of a teamProficient in using CRM software and other relevant tools