Customer Success Manager

Juniper Elite Solutions; Louisville (KY); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Employer matching retirement plan

Professional development and industry‑

certifications and trainings

Job summary

Juniper Elite Solutions in Louisville, KY is seeking a Customer Success Manager to ensure customers maximize value from our healthcare software.

You will address issues proactively, work with sales and support teams, and guide customers toward success. This role emphasizes relationship-building, problem-solving, and continuous learning within a dynamic healthcare tech environment.

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, or related field.
• 3–5 years in customer success, account management, or similar software industry role.
• Strong communication, interpersonal, and problem-solving abilities.

Responsibilities

• Build and maintain strong relationships with customers to help them achieve goals with our software.
• Provide exceptional customer support and guidance to maximize product value.
• Collaborate with sales and support teams to deliver a seamless experience.
• Identify opportunities for product improvements from customer feedback.
• Track customer satisfaction metrics and analyze trends for improvement.
• Stay current with industry trends to advise customers effectively.
• Bridge customers and product development to ensure needs are met.
• Participate in sales calls and customer meetings to showcase capabilities.

Skills

Relationship building

CRM proficiency

Communication

Data analysis

Problem solving

Travel up to 20%

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Customer success tools

Job description

Juniper Elite Solutions, a software company in Louisville, KY, seeks a Customer Success Manager for a full-time position. This role involves helping customers maximize their use of our healthcare software and fostering long-term relationships.

In this role, you will be responsible for ensuring that customers have a seamless and enjoyable experience when using our software. This involves actively addressing any issues or concerns they may encounter, providing timely and effective solutions. You will work closely with the sales team to understand customer needs and expectations, and with the support team to ensure a cohesive and efficient service delivery. Your primary goal is to deliver exceptional service, which will not only meet but exceed customer expectations, thereby enhancing overall customer satisfaction and fostering long-term loyalty.

In Louisville, Kentucky, you will thrive in a collaborative and innovative environment where your contributions are highly valued. This dedicated team is committed to advancing healthcare technology, striving to create solutions that improve patient care and outcomes. You will have the opportunity to work alongside talented professionals who share your passion for innovation, fostering a culture of continuous learning and growth. The city's vibrant atmosphere and strong sense of community provide a supportive backdrop for your work, allowing you to make a meaningful impact in the field of healthcare technology.

The salary range for this position is $60,000 to $90,598, reflecting the candidate's experience and qualifications. Benefits include comprehensive health insurance coverage, a retirement plan with employer matching contributions, and opportunities for professional development, such as workshops, training programs, and access to industry certifications.

To succeed in this role, you should have a degree in business, marketing, or a related field. Experience in customer success or a similar role is required. Strong communication and problem-solving skills are essential.

Responsibilities:

• Build and maintain strong relationships with our customers to ensure they achieve their goals with our software.
• Provide exceptional customer support and guidance to help customers maximize the value of our products.
• Collaborate with our sales and support teams to deliver a seamless customer experience.
• Identify opportunities for product improvements and feature enhancements based on customer feedback.
• Track and analyze customer satisfaction metrics to identify trends and areas for improvement.
• Stay up-to-date with industry trends and best practices to provide informed advice to our customers.
• Act as a liaison between our customers and the product development team to ensure their needs are met.
• Participate in sales calls and customer meetings to demonstrate our software's capabilities and address any concerns.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in customer success, account management, or a related role in the software industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong analytical and problem-solving skills, with the ability to track and analyze customer satisfaction metrics.
• Experience with CRM software and customer success tools is a plus.
• Knowledge of the healthcare industry is a plus.
• Ability to travel up to 20% of the time for customer meetings and events.
• Passion for helping customers succeed and a commitment to delivering exceptional service.