Cloud Customer Success Manager — Flexible Work & Growth

Nimbus East LLC; Milwaukee (WI); On-site; USD 55,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development opportunities

Flexible work arrangements

Wellness program

Job summary

Nimbus East LLC, a Milwaukee-based software company, seeks a Customer Success Manager for a full-time role. You will oversee onboarding, provide training, monitor usage, and ensure optimal product utilization in cloud-based environments.

You will collaborate with sales and technical teams to address client needs, gather feedback, and drive continuous improvement, aiming to maximize client satisfaction and retention. The position is based in Milwaukee, WI, with competitive benefits.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3–5 years of experience in customer success or a similar role.
• Strong understanding of software products and services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using CRM software and other relevant tools.

Responsibilities

• Manage client relationships to ensure high satisfaction and retention.
• Monitor client usage and provide guidance on optimal product utilization.
• Collaborate with sales and support teams to address client concerns.
• Develop and implement strategies to improve client success metrics.
• Conduct regular check-ins with clients to understand their needs and provide solutions.

Skills

Communication skills

Problem solving

CRM software

Cloud-based software

Project management

Team collaboration

Education

Bachelor's degree

Job description

Nimbus East LLC, a Milwaukee-based software company, seeks a Customer Success Manager for a full-time role. You will oversee onboarding, provide training, monitor usage, and ensure optimal product utilization in cloud-based environments.

You will collaborate with sales and technical teams to address client needs, gather feedback, and drive continuous improvement, aiming to maximize client satisfaction and retention. The position is based in Milwaukee, WI, with competitive benefits.