Utilization Partner – Washington, DC

The Reynolds and Reynolds Company; Bowie (MD); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Company car for business and personal use

Professional development and training

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to provide outstanding support to automotive dealerships in Bowie, Maryland. In this role, you'll spend approximately 80% of your time on‑site, delivering excellent service and ensuring customer satisfaction with our software.

You will undergo extensive training at our offices in Houston, TX, and Dayton, OH, followed by travel for ongoing support. We're looking for someone with strong communication skills and the ability to build lasting relationships with clients. Join us and enjoy comprehensive benefits, including medical, 401(k), and professional development.

Qualifications

• Bachelor’s Degree or equivalent experience is required.
• Strong written and verbal communication skills are essential.
• Must have reliable home internet for video conferencing.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers utilize software to its full potential.
• Travel for training and support as needed.

Skills

Customer service

Time management

Communication skills

Organizational skills

Relationship building

Education

Bachelor’s Degree or equivalent experience

Job description

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on‑site and video conference support to customers. Roughly 80% of the time you will be on‑site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in‑depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real‑world setting.

Requirements

• Bachelor’s Degree or equivalent experience
• Must be a self‑starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 20% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.