Customer Success Manager

Horizon Vantage LLC; Louisville (KY); On-site; USD 85,000 - 96,000; Full time

Job summary

Horizon Vantage LLC in Louisville, KY seeks a Customer Success Manager to ensure superior client experience and retention. This full-time role partners with sales and support teams to monitor satisfaction, address issues, and demonstrate the product to clients.

The ideal candidate has strong communication, technical proficiency, and a customer-centric mindset, with a bachelor's degree and 3+ years of relevant experience. Salary ranges from $85,000 to $96,285 per year, with benefits TBD.

Qualifications

• Bachelor's degree in a related field and at least 3 years of relevant experience.
• Strong communication skills and customer-centric mindset.
• Proficiency with CRM systems and data analysis tools.

Responsibilities

• Monitor client satisfaction and address issues to ensure retention.
• Collaborate with sales and support teams to deliver seamless service.
• Respond to customer inquiries and provide product demonstrations.
• Analyze data and generate reports to inform account strategy.
• Maintain accurate interactions in the CRM and ticketing systems.

Skills

Client relationship management

Monitor client satisfaction

Issue resolution

Cross-functional collaboration

Communication skills

Technical proficiency

Time management

Data analysis

Product demonstrations

Education

Bachelor's degree

Tools

CRM software

SQL

Job description

Horizon Vantage LLC, a Louisville, KY-based financial technology company, seeks a Customer Success Manager for a full-time role with a salary range of $85,000 - $96,285 per year.

As a Customer Success Manager, you'll monitor client satisfaction, address issues, and collaborate with sales and support teams to ensure seamless customer experiences.

You'll join a dedicated team in Louisville, KY, collaborating closely with sales, marketing, and technical support teams to deliver exceptional customer service. Your responsibilities will include responding to customer inquiries, resolving technical issues, and providing product demonstrations. You'll use a customer relationship management (CRM) system to track interactions and a help desk ticketing system to manage technical support requests. The workplace is modern and equipped with the latest technology, including high-speed internet and ergonomic workstations. To succeed in this role, you'll need strong communication skills, technical proficiency, and a customer-centric mindset. The team operates in a fast-paced environment, so adaptability and time management are essential.

The annual salary range for this position is $85,000 to $96,285, with benefits not yet detailed. Employees in this role typically perform a variety of tasks, including data analysis, report generation, and client communication, using tools such as Excel, SQL, and CRM software. The workplace is an office environment, requiring a bachelor's degree in a related field and at least 3 years of relevant experience. Additional requirements may include proficiency in data visualization tools and strong problem-solving skills.

You should have a strong understanding of customer success methodologies, a proven track record of managing client relationships, and excellent communication skills.

The company values diversity and encourages applications from all qualified candidates, regardless of background or experience level.

• Monitor client satisfaction and address any issues or concernsWork closely with sales and support teams to ensure seamless customer experiencesCollaborate with the team to deliver exceptional customer serviceStrong understanding of customer success methodologiesProven track record of managing client relationshipsProactive problem-solving skillsExcellent communication skillsComfortable working in a fast-paced environment