FinTech Customer Success Manager — Drive Client Success & Growth

Horizon Vantage LLC; Louisville (KY); On-site; USD 85,000 - 96,000; Full time

Job summary

Horizon Vantage LLC in Louisville, KY seeks a Customer Success Manager to ensure superior client experience and retention. This full-time role partners with sales and support teams to monitor satisfaction, address issues, and demonstrate the product to clients.

The ideal candidate has strong communication, technical proficiency, and a customer-centric mindset, with a bachelor's degree and 3+ years of relevant experience. Salary ranges from $85,000 to $96,285 per year, with benefits TBD.

Qualifications

• Bachelor's degree in a related field and at least 3 years of relevant experience.
• Strong communication skills and customer-centric mindset.
• Proficiency with CRM systems and data analysis tools.

Responsibilities

• Monitor client satisfaction and address issues to ensure retention.
• Collaborate with sales and support teams to deliver seamless service.
• Respond to customer inquiries and provide product demonstrations.
• Analyze data and generate reports to inform account strategy.
• Maintain accurate interactions in the CRM and ticketing systems.

Skills

Client relationship management

Monitor client satisfaction

Issue resolution

Cross-functional collaboration

Communication skills

Technical proficiency

Time management

Data analysis

Product demonstrations

Education

Bachelor's degree

Tools

CRM software

SQL

Job description

Horizon Vantage LLC in Louisville, KY seeks a Customer Success Manager to ensure superior client experience and retention. This full-time role partners with sales and support teams to monitor satisfaction, address issues, and demonstrate the product to clients.

The ideal candidate has strong communication, technical proficiency, and a customer-centric mindset, with a bachelor's degree and 3+ years of relevant experience. Salary ranges from $85,000 to $96,285 per year, with benefits TBD.