Customer Success Manager

Venture Elm Inc.; Hartford (CT); Hybrid; USD 112,000 - 130,000; Full time

Job summary

Venture Elm Inc. in Hartford, CT is seeking a Customer Success Manager to lead client relationships, ensure value realization from our software, and support growth across accounts.

You will manage client portfolios, provide ongoing training, collaborate with product, sales, and support teams, and look for upsell opportunities while maintaining high client satisfaction in a fast-paced office environment. The role requires a bachelor’s degree and 3-5 years in customer success or account

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.
• 3-5 years of experience in customer success, account management, or a related role.
• Strong communication and teamwork skills.

Responsibilities

• Managing client accounts.
• Providing ongoing support and training.
• Collaborating with cross-functional teams.
• Monitoring client satisfaction.
• Identifying opportunities for upselling or cross-selling.

Skills

Leadership

Communication

Teamwork

Interpersonal skills

Customer success

Education

Bachelor's degree in Business

Bachelor's degree in Computer Science

Job description

Venture Elm Inc., a dynamic software company located in Hartford, CT, is hiring a Customer Success Manager for a full-time position. You will ensure clients maximize the value of our solutions, build lasting relationships, and support the company's growth.

Your daily tasks include managing client accounts, offering continuous support and training, and teaming up with various departments to meet client needs. You'll also track client satisfaction and explore upselling or cross-selling opportunities.

Join our committed team in the Hartford office, where we prioritize teamwork, creativity, and delivering top-notch service to our clients. Our workplace culture fosters collaboration and innovation.

The annual salary range for this position is between $112,000 and $130,295, with benefits not specified. This role typically involves managing a team of professionals, overseeing project timelines, and ensuring the successful completion of assigned tasks. The employee will be required to use various software tools such as project management systems, communication platforms, and data analysis software. The workplace is generally an office environment, although remote work options may be available. Applicants should have a bachelor's degree in a relevant field, along with several years of experience in project management or a similar role. Strong leadership and communication skills are essential, as is the ability to work well under pressure and meet tight deadlines.

For this role, you need a Bachelor's degree in Business, Computer Science, or a similar field, along with 3-5 years of experience in customer success, account management, or a related position. Strong communication and teamwork skills are crucial, as is the ability to work both independently and collaboratively. Familiarity with our software solutions is beneficial.

The company values diversity and encourages applications from all qualified individuals, regardless of their background or experience level.

• Managing client accounts
• Providing ongoing support and training
• Collaborating with cross-functional teams
• Monitoring client satisfaction
• Identifying opportunities for upselling or cross-selling
• Bachelor's degree in Business, Computer Science, or a related field
• 3-5 years of experience in customer success, account management, or a similar role
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team