Customer Success Manager

Atlas Search; New York (NY); Presencial; USD 110.000 - 120.000; Jornada completa

Descripción de la vacante

Atlas Search in New York City is seeking a Customer Success Manager to drive client success and retention in a fast-growing SaaS environment. You will engage with customers to understand goals and coordinate with product and design to deliver tailored solutions.

The role requires strong communication, cross-functional collaboration, and the ability to manage multiple projects simultaneously while ensuring high-quality service and value for clients.

Formación

• 5+ years in account management, customer success, or client development in a consultative environment.
• SaaS experience strongly preferred.
• Ability to review and track new opportunities and manage multiple projects with minimal supervision.
• Strong business, organizational, and written/verbal communication skills.

Responsabilidades

• Identify and engage current and potential clients using various sales methods.
• Understand clients' business strategies and collaborate with design to develop solution-based plans.
• Develop strategies to address client needs and identify future opportunities.
• Collaborate across departments to deliver outstanding client service.
• Negotiate contractual terms including price, payment terms, and deliverables.
• Serve as the point of contact for escalation requests.

Conocimientos

Account Management

Customer Success

SaaS

Opportunity Tracking

Multi-tasking

Communication

Descripción del empleo

Our client is a tech firm located in NYC and they are looking to hire a Customer Success Manager.

Responsibilities:

• Identify and engage current and potential clients utilizing various sales methods.
• Gain a clear understanding of clients' overall business strategies and communicate with the design team to develop a solution-based plan based on the client's needs.
• Develop specific strategies to identify and address the client’s needs, while staying ahead of new opportunities to help align the client’s future requirements.
• Collaborate across departments to promote outstanding client service.
• Negotiate contractual terms and conditions including price, payment terms, and deliverables.
• Serve as the point of contact for escalation requests.

Requirements:

• 5+ years of experience in an Account Management/Customer Success/Client Development role, in a consultative, solution-based environment.
• SaaS experience is strongly preferred
• Able to review and track new opportunities for the organization..
• Able to work on simultaneous projects and complete tasks in a timely manner with minimal supervision.
• Strong business, organizational, and written and verbal communication skills.

The salary range for this role is $110,000-$120,000, commensurate with experience.