Client Success Manager - Growth, Retention & Upsell

Venture Elm Inc.; Hartford (CT); Híbrido; USD 112.000 - 130.000; Jornada completa

Descripción de la vacante

Venture Elm Inc. in Hartford, CT is seeking a Customer Success Manager to lead client relationships, ensure value realization from our software, and support growth across accounts.

You will manage client portfolios, provide ongoing training, collaborate with product, sales, and support teams, and look for upsell opportunities while maintaining high client satisfaction in a fast-paced office environment. The role requires a bachelor’s degree and 3-5 years in customer success or account

Formación

• Bachelor's degree in Business, Computer Science, or a related field.
• 3-5 years of experience in customer success, account management, or a related role.
• Strong communication and teamwork skills.

Responsabilidades

• Managing client accounts.
• Providing ongoing support and training.
• Collaborating with cross-functional teams.
• Monitoring client satisfaction.
• Identifying opportunities for upselling or cross-selling.

Conocimientos

Leadership

Communication

Teamwork

Interpersonal skills

Customer success

Educación

Bachelor's degree in Business

Bachelor's degree in Computer Science

Descripción del empleo

Venture Elm Inc. in Hartford, CT is seeking a Customer Success Manager to lead client relationships, ensure value realization from our software, and support growth across accounts.

You will manage client portfolios, provide ongoing training, collaborate with product, sales, and support teams, and look for upsell opportunities while maintaining high client satisfaction in a fast-paced office environment. The role requires a bachelor’s degree and 3-5 years in customer success or account