Customer Success Manager

Energy Innovation Corp; Minot (ND); On-site; USD 86,000 - 141,000; Full time

Job summary

Energy Innovation Corp in Minot, ND is seeking a Customer Success Manager who moves metrics, not just manages them. You bring 8+ years of experience and a track record of data-driven outcomes, ready to drive weekly feedback with Product and align demand with growth for Family Dollar.

You will own the cadence, route hot leads, build landing pages, maintain CRM data, and forecast monthly bookings. This role blends strategic thinking with hands-on execution in a Minot-based operation, offering

Qualifications

• 8+ years in customer success or sales/marketing roles.
• Experience with Minot-based operations and local cadence.
• Ability to drive data-driven decisions from metrics to actions.
• Proven track record of delivering under deadline pressure.

Responsibilities

• Trade weekly notes with product on Minot buyer requests.
• Read intent data and route Minot hot leads first.
• Partner with Jira Service Management to align content with goals.
• Build landing pages that convert curiosity into bookings.
• Maintain CRM accuracy and forecast monthly bookings.
• Set weekly cadence to keep Family Dollar reps accountable.
• Stand up a Talkdesk-driven scoring model the team trusts.

Skills

Self-direction

Curiosity

Contract cadence

Tinkering mindset

Scrappy mindset

Storytelling with data

Self-critique

Job description

This is a manager opportunity for a Customer Success Manager who knows how to move metrics, not just manage them. What lands on the table: 8-plus years behind you, $86,000 - $141,000 for it, and a runway at Family Dollar that keeps climbing.

Key Responsibilities

• Trade weekly notes with product on what Minot buyers keep requesting


• Read intent data and route the Minot hot leads first


• Partner with Jira Service Management specialists to align content with demand-generation goals


• Build landing pages that turn Minot curiosity into demo bookings


• Maintain accurate records in the CRM and forecast monthly bookings


• Set the weekly cadence that keeps Family Dollar reps accountable


• Stand up a Talkdesk-driven scoring model the whole team believes

What You'll Bring

• Self-direction that survives a quiet Slack channel


• The instinct to ask "what would change your mind?" before debating


• Comfort with the contract cadence of a Minot-based operation


• Track record that proves you can tinker-friendly ship under deadline pressure


• A Family Dollar mindset: scrappy today, scalable tomorrow


• Storytelling instincts that turn data into a decision


• The integrity to flag your own mistakes first

We are a problem-solving sales marketing company, and Family Dollar calls Minot, ND home. A manager engineer and a director debate Jira Service Management ideas on equal footing in our Minot standups.

Here you earn $86,000 - $141,000 while a dedicated mentor helps you grow from manager into ownership, all wrapped in benefits worth keeping.

As of today's date, this Customer Success Manager req has not been filled.