Customer Success Specialist

Energy Innovation Corp; Tucson (AZ); On-site; USD 43,000 - 68,000; Full time

Benefits offered by this job

Flexible hours

Paid sabbaticals

Mentoring program

Job summary

Cedars-Sinai is seeking a Customer Success Specialist to drive churn reduction and revenue growth in the Tucson region. You’ll join a team that blends account management with written communication to deliver client-focused outcomes.

The role emphasizes mentoring, relationship-building, and collaborative strategy with product teams. Flexible hours and a focus on work-life balance are highlighted as part of the package.

Qualifications

• Experience in account management and fostering client relationships.
• Strong written and verbal communication skills.
• Ability to qualify inbound leads and move prospects through the funnel.

Responsibilities

• Collaborate with product teams to position new offerings in the Tucson region
• Decode why AZ buyers say yes and double down on it
• Build and nurture relationships with prospects across the Tucson, AZ market
• Test messaging variations and iterate based on performance data
• Stitch together a referral program Cedars-Sinai customers want to share
• Carry the brand voice into every cold call and every caption
• Steer Cedars-Sinai prospects from interest to invoice without friction
• Qualify inbound leads and route them through the sales funnel efficiently

Skills

Account Management

Customer communication

Prospecting

Lead qualification

Market knowledge (Tucson AZ)

Job description

The Customer Success Specialist we want at Cedars-Sinai can read a quarter in trouble and walk in with a plan, not an apology. The shape of it is simple — bring 1 years and Churn Reduction, take home $43,000 - $68,000, and grow into whatever Cedars-Sinai builds next.

Key Responsibilities

• Collaborate with product teams to position new offerings in the Tucson region
• Decode why AZ buyers say yes and double down on it
• Build and nurture relationships with prospects across the Tucson, AZ market
• Test messaging variations and iterate based on performance data
• Stitch together a referral program Cedars-Sinai customers want to share
• Carry the brand voice into every cold call and every caption
• Steer Cedars-Sinai prospects from interest to invoice without friction
• Qualify inbound leads and route them through the sales funnel efficiently

What You'll Bring

• The patience to mentor without taking over the keyboard
• Comfort with the contract cadence of a Tucson-based operation
• An eye for the deeply-curious detail that separates fine from finished
• Self-direction that survives a quiet Slack channel
• Junior mastery of Account Management, validated by people who'd hire you again
• The instinct to ask "what would change your mind?" before debating
• An AZ sensibility, or genuine curiosity about this market

Cedars-Sinai blends Account Management and Written Communication expertise to deliver oddball-friendly outcomes for clients in Tucson, AZ. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

We value work-life balance, so expect $43,000 - $68,000, flexible hours, paid sabbaticals, and a supportive mentoring program.

Right now, today, this seat at Cedars-Sinai is genuinely empty and waiting.

Pair your Written Communication with our Attention Management-heavy team and watch what Cedars-Sinai can build.