Customer Success & Logistics Support Specialist

RXO CORPORATE SOLUTIONS; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Volunteer days

Job summary

RXO is hiring a Customer Service Representative in Nashville to ensure exceptional service for customers, partners, and drivers. You will assist via phone and email, resolve issues, and monitor delivery progress to meet commitments.

The role emphasizes strong Microsoft Office skills, multitasking, and the ability to thrive under pressure while delivering solutions that exceed customer expectations. A supportive team environment is offered.

Qualifications

• Experience with customer service in a professional setting.
• Ability to handle multiple tasks and customer inquiries.
• Proficient with Microsoft Office programs (Word, Excel, PowerPoint) and basic software tools.

Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Microsoft Office

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

RXO is hiring a Customer Service Representative in Nashville to ensure exceptional service for customers, partners, and drivers. You will assist via phone and email, resolve issues, and monitor delivery progress to meet commitments.

The role emphasizes strong Microsoft Office skills, multitasking, and the ability to thrive under pressure while delivering solutions that exceed customer expectations. A supportive team environment is offered.