Onsite Customer Care Specialist, Nashville

RXO Inc.; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company 5%

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and company holidays

Job summary

RXO Inc. is seeking a Customer Service Representative in Nashville for an onsite, full-time role. You will assist customers and partners by phone and email, resolve issues calmly, and monitor delivery routes to ensure commitments are met.

The position emphasizes strong customer service and multitasking abilities in a fast-paced environment. The ideal candidate has MS Office experience and a high school diploma, with a year of related call center experience preferred.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.

Skills

Customer service

Communication

Organizational skills

Ability to thrive under pressure

Education

High school diploma or equivalent

Tools

MS Office

MS Project

Word

Excel

PowerPoint

Job description

RXO Inc. is seeking a Customer Service Representative in Nashville for an onsite, full-time role. You will assist customers and partners by phone and email, resolve issues calmly, and monitor delivery routes to ensure commitments are met.

The position emphasizes strong customer service and multitasking abilities in a fast-paced environment. The ideal candidate has MS Office experience and a high school diploma, with a year of related call center experience preferred.