Customer Care Specialist – Logistics

RXO; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Pre-tax accounts

Disability & life insurance

EAP

Development programs

Paid time off

Job summary

RXO is hiring a Customer Service Representative in Nashville to ensure outstanding service for customers, partners and drivers. You will help manage inquiries by phone and email, resolve issues, and monitor delivery progress to meet commitments.

Ideal for candidates with strong customer service skills, multitasking ability, and comfort working under pressure. RXO offers comprehensive benefits and opportunities for growth in a dynamic logistics environment.

Qualifications

• High school diploma or equivalent is required.
• 1 year related experience preferably in a call center environment.
• Strong customer service skills with the ability to resolve issues.
• Solid multitasking and organizational abilities under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer Service

Multitasking

Organizational Skills

Thriving Under Pressure

Education

High School Diploma

Tools

MS Project

Word

Excel

PowerPoint

Job description

RXO is hiring a Customer Service Representative in Nashville to ensure outstanding service for customers, partners and drivers. You will help manage inquiries by phone and email, resolve issues, and monitor delivery progress to meet commitments.

Ideal for candidates with strong customer service skills, multitasking ability, and comfort working under pressure. RXO offers comprehensive benefits and opportunities for growth in a dynamic logistics environment.