Customer Success & Logistics Support

Schaeffler; Danbury (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Professional development

Wellness programs

Job summary

Schaeffler is seeking a customer service professional in Danbury, CT to manage order fulfillment and resolve logistics issues. You will respond to inquiries, communicate order status, and collaborate with sales and engineering teams to address requests for quotes and quality questions.

The role emphasizes proactive customer communication, adherence to quality standards, and delivering solutions that enhance satisfaction while supporting a fast-paced environment.

Qualifications

• Associate's degree or equivalent relevant customer service experience (1-3 years).
• Working knowledge of office technology: SAP, Outlook, Excel, etc.
• Phone/email etiquette with strong written and verbal communication.
• Excellent communication skills, both verbal and written.
• Time management, prioritization and multi-tasking in a fast-paced environment.
• US Person per export control requirements (22 C.F.R. 120.15).

Responsibilities

• Execute order fulfillment processes for an assigned customer group or product.
• Respond to inquiries and complaints and diagnose reasons for logistics issues.
• Maintain proactive communication with customers regarding order status.
• Expedite existing orders in response to inquiries from customers and sales.
• Collaborate with sales and internal teams to assist with quotes, engineering, and quality questions.
• Provide explanations and solutions to ensure customer satisfaction.
• Ensure services meet defined quality standards and processes.

Skills

Phone etiquette

Email etiquette

Communication skills

Time management

Multitasking

Education

Associate's degree

Tools

SAP

Outlook

Excel

Job description

Schaeffler is seeking a customer service professional in Danbury, CT to manage order fulfillment and resolve logistics issues. You will respond to inquiries, communicate order status, and collaborate with sales and engineering teams to address requests for quotes and quality questions.

The role emphasizes proactive customer communication, adherence to quality standards, and delivering solutions that enhance satisfaction while supporting a fast-paced environment.