Customer Service Specialist - Logistics & SAP

Schaeffler Technologies AG & Co. KG; Fort Mill (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Professional development opportunities

Wellness programs

Job summary

Schaeffler is a global technology company with a rich engineering heritage and a strong manufacturing footprint in the United States. This role focuses on order fulfillment, responding to customer inquiries, and proactive logistics coordination for a defined customer group.

You will collaborate with multiple departments to address issues, drive improvements, and ensure high-quality service delivery. A manufacturing environment background and SAP proficiency are valued for success.

Qualifications

• Experience in customer service or accounts receivable is preferred.
• Ability to read reports and use data for analysis.
• Authorized to work in the US without sponsorship.

Responsibilities

• Execute order fulfillment for a defined customer group or product set.
• Respond to inquiries and complaints; diagnose logistics problems.
• Provide explanations and solutions to ensure customer satisfaction.
• Coordinate with other departments and external providers for corrective actions.
• Identify optimization areas in supply chain and logistics; report to leadership.
• Ensure services meet defined quality standards and processes.

Skills

Customer service

Communication skills

Time management

Prioritization

Data analysis

Tools

SAP

Job description

Schaeffler is a global technology company with a rich engineering heritage and a strong manufacturing footprint in the United States. This role focuses on order fulfillment, responding to customer inquiries, and proactive logistics coordination for a defined customer group.

You will collaborate with multiple departments to address issues, drive improvements, and ensure high-quality service delivery. A manufacturing environment background and SAP proficiency are valued for success.