Customer Service Coordinator

Schaeffler Technologies AG & Co. KG; Strongsville, Northern (OH, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Schaeffler Vehicle Lifetime Solutions USA LLC is seeking a Logistics/Customer Service professional to manage order fulfillment for a defined customer group, respond to inquiries, and coordinate corrective actions with cross-functional teams. You will analyze root causes and drive improvements to meet quality standards.

Ideal candidates have 1–3 years in order management or logistics, ERP/SAP experience, and strong Excel skills.

Qualifications

• Vocationally trained in Supply Chain Management, Technical.
• 1–3 years of experience in Customer Service, Order Management, Logistics, or related operations.
• Experience with ERP systems (SAP preferred) and customer service management tools.
• Proficient in Microsoft Office, especially Excel for data analysis and reporting.

Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Skills

Order fulfillment

Customer service

Supply chain

ERP SAP

Excel

Education

Vocational training in Supply Chain Management

Tools

SAP

Microsoft Office

Job description

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

• Vocationally trained in Supply Chain Management, Technical
• Minimum of 1 to 3 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related operational environment.

Strong understanding of order fulfillment processes, customer service principles, and supply chain operations.

Experience managing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.

Ability to identify root causes of logistics or service issues and coordinate effective corrective actions with cross-functional teams.

Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.

Experience working with ERP systems (SAP preferred) and customer service management tools.

Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.

• Applicants must be authorized to work in the US without employment visa or other sponsorship.

Your Contact

Schaeffler Vehicle Lifetime Solutions USA LLC

[phone]

Keywords:Experienced; Coordinator; Full-Time ; Unlimited ; Supply Chain Management;Supply Chain Management

Nearest Major Market: Cleveland
Job Segment: Logistics, Supply Chain Manager, Supply Chain, Fulfillment, Operations, Customer Service