Shipment Coordinator & Customer Support Specialist

Paper Transport LLC; De Pere (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Paper Transport LLC in De Pere, WI, is seeking a Customer Support Specialist to join the Customer Service team. You will directly assist customers and teammates to keep shipments moving smoothly and meet customer needs.

Responsibilities include entering orders, updating shipment data, scheduling deliveries, and coordinating with customers to collect paperwork. This on-site role emphasizes teamwork, organization, and proactive problem solving in a fast-paced environment.

Qualifications

• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Comfortable using computers and learning new software and systems.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work independently while contributing to a team.
• Reliable, motivated, and committed to providing excellent customer service.

Responsibilities

• Enter and set up customer orders for shipment.
• Update shipment information in our systems.
• Schedule delivery appointments and make changes as needed.
• Keep customer websites updated with accurate shipment information.
• Contact customers and partners to collect necessary paperwork.
• Track shipments to make sure pickups and deliveries happen on time.
• Share shipment updates and potential delays with the appropriate team members.
• Assist with special projects as assigned by your manager
• Work with the team to provide excellent customer service and keep shipments moving efficiently.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Multi-tasking

Customer service focus

Computer literacy

Education

High School Diploma or Equivalent

Customer Service experience (1+ year)

Job description

Paper Transport LLC in De Pere, WI, is seeking a Customer Support Specialist to join the Customer Service team. You will directly assist customers and teammates to keep shipments moving smoothly and meet customer needs.

Responsibilities include entering orders, updating shipment data, scheduling deliveries, and coordinating with customers to collect paperwork. This on-site role emphasizes teamwork, organization, and proactive problem solving in a fast-paced environment.