Customer Support & Operations Coordinator

Lineage Logistics; Stevens Point (WI); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental Insurance

401k

Paid time off

Annual bonus

Holidays

Resumo da oferta

Lineage Logistics in Stevens Point, WI seeks a customer service professional to process orders, track product availability, and promptly resolve inquiries.

Key duties include invoicing and account verification, verifying inbound receipts, maintaining professional customer relationships, and generating reports on demand; you will coordinate with warehouse and operations for availability and special requests.

Qualificações

• High school diploma or GED may be required depending on facility.
• Excellent verbal and written communication skills.
• Excellent organizational skills; ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs.

Responsabilidades

• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain customer relationships in a professional manner.
• Generate customer reports per customer request (e.g. weekly, monthly late/bill reports).
• Coordinate availability of product and schedule for daily shifts with warehouse team.
• Coordinate with Operations on special client requests; expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in organized and comprehensive way.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements.

Conhecimentos

Verbal communication

Written communication

Organizational skills

Multi-tasking

Prioritization

Formação académica

High School diploma or GED

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Lineage Logistics in Stevens Point, WI seeks a customer service professional to process orders, track product availability, and promptly resolve inquiries.

Key duties include invoicing and account verification, verifying inbound receipts, maintaining professional customer relationships, and generating reports on demand; you will coordinate with warehouse and operations for availability and special requests.