Customer Success & Fulfillment Specialist

Winland Foods, Inc.; Green Bay (WI); Hybrid; USD 23,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

HSA

FSA

EAP

Hospital indemnity

Accident Insurance

Identity and Fraud Protection Plan

Legal

Critical Illness

Job summary

Winland Foods, Inc. is seeking a Customer Experience Specialist to manage customer orders, coordinate inventory analyses, and maintain strong cross-functional relationships across sales, supply chain, and operations.

The hybrid role includes in-office Mondays through Thursdays with remote Fridays, located at 1120 Employers Blvd, De Pere, WI 54115. Strong Excel and ERP skills preferred; industry knowledge a plus.

Qualifications

• High school diploma required.
• Post secondary education in Supply Chain, Business or related field preferred.
• Minimum of 2 years’ experience in a customer-facing role, supply chain, warehousing, or transportation is preferred.
• Strong written and verbal communication skills are required.
• Ability to work occasional overtime is required.

Responsibilities

• Manage customer orders to ensure availability of ordered product, communicating shortages to the customer and commercial org.
• For customers meeting volume thresholds, analyze standard inventory reports to anticipate next 30–60 days impacts.
• Provide proactive internal and external communication on issues in meeting fulfillment expectations.
• Respond to customer inquiries within 24 hours via email and Teams.
• Update documentation on customer communications in the system.

Skills

Customer service

Communication

Organization

Detail-oriented

Time management

Education

High school diploma

Post-secondary education in Supply Chain/Business

Tools

SAP

Power BI

Microsoft Office

Job description

Winland Foods, Inc. is seeking a Customer Experience Specialist to manage customer orders, coordinate inventory analyses, and maintain strong cross-functional relationships across sales, supply chain, and operations.

The hybrid role includes in-office Mondays through Thursdays with remote Fridays, located at 1120 Employers Blvd, De Pere, WI 54115. Strong Excel and ERP skills preferred; industry knowledge a plus.