Customer Success Lead — Renewals & Growth

Datadog; Boston (MA); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

Best-in-class onboarding

MEDDIC training

Inclusive culture

Mentor program

Career development

RSU equity

ESPP

Global benefits

Job summary

Datadog seeks a Manager, Customer Success to hire and develop a high-performing CS team in a hybrid Boston-area role. You will coach CSMs to drive renewal and expansion, ensuring exceptional customer outcomes and scalable retention.

This leadership position emphasizes cross-functional collaboration, talent growth, and shaping a best-in-class customer experience while navigating a fast-paced SaaS environment.

Qualifications

• 6+ years in Customer Success or Account Management
• 3+ years leading a team of CSMs
• Experience negotiating renewal and upsell terms
• Familiar with B2B SaaS
• Experience in fast-paced scaling environments
• Spanish fluency required

Responsibilities

• Drive and influence the full renewal and expansion sales cycle
• Serve as advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point
• Motivate CSMs to foster customer relationships that build trust and revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Skills

Customer Success

Team Leadership

Negotiation

B2B Software

Spanish Fluency

SaaS Experience

Job description

Datadog seeks a Manager, Customer Success to hire and develop a high-performing CS team in a hybrid Boston-area role. You will coach CSMs to drive renewal and expansion, ensuring exceptional customer outcomes and scalable retention.

This leadership position emphasizes cross-functional collaboration, talent growth, and shaping a best-in-class customer experience while navigating a fast-paced SaaS environment.