Spanish-Speaking Customer Success Pro — Drive Adoption

WinsAbove; Boston (MA); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

Inclusive culture

Mentor program

Career development

Stock equity (RSU)

ESPP

Global benefits

Job summary

Datadog is seeking a Customer Success Associate to drive long-term strategic relationships with a high-volume customer base and to advocate for customers internally. You will focus on adoption, retention, and identifying growth opportunities while delivering a positive experience across accounts.

As part of a hybrid workplace, you’ll collaborate with cross-functional teams and participate in onboarding, training, and career development opportunities. Fluency in Spanish is required.

Qualifications

• Customer-focused and growth-minded with a passion for helping customers.
• Strong written and verbal communication with attention to detail.
• Experience negotiating contract terms and overcoming pricing objections for up-sell/cross-sell.
• 1+ years in a customer-facing role with a track record of relationship-building.
• Fluency in Spanish.

Responsibilities

• Identify target opportunities, manage the full sales cycle, and build strategic relationships to drive retention.
• Handle requests from your book of business, including support escalations, billing questions, and enablement requests.
• Pivot account strategy to meet customer needs and maximize adoption and renewal risk insight.
• Act as trusted advisor to ensure customers leverage the solution effectively.
• Monitor usage trends to spot renewal risks and drive adoption growth.
• Collaborate cross-functionally with support, product, finance, and legal teams.

Skills

Customer success

Sales

Negotiation

Communication

Relationship building

Spanish

Job description

Datadog is seeking a Customer Success Associate to drive long-term strategic relationships with a high-volume customer base and to advocate for customers internally. You will focus on adoption, retention, and identifying growth opportunities while delivering a positive experience across accounts.

As part of a hybrid workplace, you’ll collaborate with cross-functional teams and participate in onboarding, training, and career development opportunities. Fluency in Spanish is required.