Customer Success Lead: Onboarding & Growth

Stage Front, Inc; Columbia (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Stage Front, Inc. in Columbia, MD is seeking a Customer Relationship Manager to build lasting partnerships with our enterprise and mid-market clients. You will drive product adoption, ensure value realization, and guide customers through onboarding, adoption, and renewal.

You will coordinate with Product and Engineering, monitor health metrics, conduct business reviews, and advocate for customer needs to improve Stage Front services. Strong communication and CRM proficiency are essential.

Qualifications

• Experience with B2B customer success or account management.
• Excellent communication and presentation skills.
• Ability to analyze and act on customer health metrics.

Responsibilities

• Manage a portfolio of customer accounts post-sale.
• Lead onboarding to ensure successful implementation.
• Drive product adoption through training and enablement.
• Monitor health metrics and address retention risks proactively.
• Provide high-quality customer support and internal advocacy.
• Conduct business reviews to demonstrate value and identify growth opportunities.
• Collaborate with Product/Engineering to relay customer feedback.

Skills

Account management

Customer onboarding

Product adoption

CRM proficiency

Relationship building

Tools

Salesforce

Job description

Stage Front, Inc. in Columbia, MD is seeking a Customer Relationship Manager to build lasting partnerships with our enterprise and mid-market clients. You will drive product adoption, ensure value realization, and guide customers through onboarding, adoption, and renewal.

You will coordinate with Product and Engineering, monitor health metrics, conduct business reviews, and advocate for customer needs to improve Stage Front services. Strong communication and CRM proficiency are essential.