Customer Relationship Lead

Stage Front, Inc; Columbia (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Stage Front, Inc. in Columbia, MD is seeking a Customer Relationship Manager to build lasting partnerships with our enterprise and mid-market clients. You will drive product adoption, ensure value realization, and guide customers through onboarding, adoption, and renewal.

You will coordinate with Product and Engineering, monitor health metrics, conduct business reviews, and advocate for customer needs to improve Stage Front services. Strong communication and CRM proficiency are essential.

Qualifications

• Experience with B2B customer success or account management.
• Excellent communication and presentation skills.
• Ability to analyze and act on customer health metrics.

Responsibilities

• Manage a portfolio of customer accounts post-sale.
• Lead onboarding to ensure successful implementation.
• Drive product adoption through training and enablement.
• Monitor health metrics and address retention risks proactively.
• Provide high-quality customer support and internal advocacy.
• Conduct business reviews to demonstrate value and identify growth opportunities.
• Collaborate with Product/Engineering to relay customer feedback.

Skills

Account management

Customer onboarding

Product adoption

CRM proficiency

Relationship building

Tools

Salesforce

Job description

About Us

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focused to drive success, Innovation to evolve constantly, and Teamwork to move as one team.

About Us

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focused to drive success, Innovation to evolve constantly, and Teamwork to move as one team.

Position Summary

The Customer Relationship Manager is responsible for building strong, long-term relationships with customers and ensuring they achieve maximum value from Stage Front products and services. This role focuses on driving product adoption, customer satisfaction, retention, and growth by acting as a trusted advisor throughout the customer lifecycle.

Responsibilities

• Manage a portfolio of customer accounts, serving as the primary point of contact post-sale
• Drive customer onboarding, ensuring a smooth and successful implementation experience
• Monitor customer health metrics and proactively address risks to retention
• Increase product adoption through training, enablement, and ongoing engagement
• Provide the highest level of customer support by responding promptly, resolving issues effectively, and advocating for customer needs internally.
• Conduct regular business reviews to demonstrate value, share insights with internal teams, align product usage, and identify growth opportunities
• Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements
• Maintain accurate customer data, activity tracking, and forecasting in the CRM