Customer Success Lead: Drive ROI for SMBs

Townsquare Interactive, LLC; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus program

3 weeks PTO + 9 holidays

Volunteer Time Off

Health, Dental, Vision, and Pet Ins.

401(k) with company match + ESPP

Company-provided laptop

Comprehensive training program

Career advancement

Job summary

Townsquare Interactive in Uptown Charlotte is seeking a Customer Success Lead to partner with small businesses, drive adoption of our digital marketing platform, and demonstrate ROI through proactive service. This in-office role emphasizes client onboarding, retention, and long-term success while supporting cross-functional teams to deliver value.

Ideal candidates will have a Bachelor's degree, strong communication skills, and a proven ability to manage multiple tasks in a fast-paced

Qualifications

• Bachelor’s Degree (required)
• Previous customer success or sales experience (preferred)
• Excellent written and verbal communication skills
• Strong follow-up and problem-solving abilities
• High attention to detail and commitment to exceptional service
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• A proactive approach with the confidence to create strong client partnerships

Responsibilities

• Handling inbound and outbound client calls to address questions, provide guidance, and strengthen relationships.
• Managing a queue of client tickets, including BMP inquiries and minor website edits.
• Striving for one-call resolution and collaborating with web design and SEO teams for complex requests.
• Building and maintaining strong client relationships to drive retention and long-term satisfaction.
• Adding value to every interaction by listening, educating, and recommending ROI-boosting solutions.
• Maintaining accurate, detailed records of all client interactions.

Job description

Townsquare Interactive in Uptown Charlotte is seeking a Customer Success Lead to partner with small businesses, drive adoption of our digital marketing platform, and demonstrate ROI through proactive service. This in-office role emphasizes client onboarding, retention, and long-term success while supporting cross-functional teams to deliver value.

Ideal candidates will have a Bachelor's degree, strong communication skills, and a proven ability to manage multiple tasks in a fast-paced