Customer Success & Inside Sales Manager

Colonial Group; Trevose (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Colonial Group is seeking a Customer Service Manager to lead the customer service and inside sales functions for internal and external customers. Under the Director of Sales Operations, you will oversee order processing, problem solving, and cross-functional support to drive service excellence.

You will manage the sales process from quotation through order fulfillment, coach the Inside Sales team on upselling, maintain inventory, and coordinate events and product support.

Qualifications

• Bachelor's degree in business or a technical field, or 3 years sales/customer service experience.
• Experience in electrical, power utility and/or similar industry preferred.
• Strong written and verbal communications; adaptability to changing priorities.
• Proficient in Microsoft Office; CRM experience, HubSpot preferred.

Responsibilities

• Provide exceptional customer service while developing and maintaining strong customer relationships.
• Manage and monitor the sales process from quotation through order fulfillment.
• Identify upsell opportunities and promote product upgrades, Core products, and NPD offerings.
• Train and support Inside Sales/Customer Service on upselling and lead qualification; escalate to outside sales when needed.
• Generate, qualify, and distribute sales leads while driving inside sales growth.
• Prepare pricing and quotations per sales strategy and pricing guidelines.
• Support sales team and distributors by maintaining stocking inventory.
• Provide technical product support to customers.

Skills

Customer service

Sales experience

Communications

Team player

Problem solving

CRM familiarity

Education

Bachelor's degree in Business or technical field

Tools

HubSpot CRM

Microsoft Office

Job description

Colonial Group is seeking a Customer Service Manager to lead the customer service and inside sales functions for internal and external customers. Under the Director of Sales Operations, you will oversee order processing, problem solving, and cross-functional support to drive service excellence.

You will manage the sales process from quotation through order fulfillment, coach the Inside Sales team on upselling, maintain inventory, and coordinate events and product support.