Customer Success & Implementation Consultant

McLeod Software; Birmingham (AL); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

McLeod Software in Birmingham, AL, is seeking a Customer Implementation Success Consultant to ensure go-lives and long-term customer success. You will partner with customers and internal teams to drive adoption and manage risk.

This role involves guiding customers through software implementation, providing training, and reporting progress to stakeholders. Ideal candidates bring strong communication, a customer-first mindset, and experience with implementation projects.

Qualifications

• Experience with EDI, FSS, and mobile communications.
• Experience implementing/integration projects.
• Experience teaching or training others.
• Experience with McLeod Software products in a support or training capacity.

Responsabilités

• Serve as customer advocate during software implementation and resolve issues.
• Drive software adoption with guidance and training for customers.
• Collaborate with internal implementation teams to share insights and keep projects on track.
• Provide updates, recommendations, and progress reports to key stakeholders.

Connaissances

customer-first

communication

multi-tasking

team-work

Outils

Microsoft Office

McLeod Software

Description du poste

McLeod Software in Birmingham, AL, is seeking a Customer Implementation Success Consultant to ensure go-lives and long-term customer success. You will partner with customers and internal teams to drive adoption and manage risk.

This role involves guiding customers through software implementation, providing training, and reporting progress to stakeholders. Ideal candidates bring strong communication, a customer-first mindset, and experience with implementation projects.