Cloud Services Technician: Frontline Cloud & Server Support

McLeod Software; Birmingham (AL); Sur place; USD 40 000 - 56 000; Plein temps

Résumé du poste

McLeod Software in Birmingham, AL is seeking a Tier 1 IT Support specialist to respond to and resolve work orders, document troubleshooting steps, and assist with user administration tasks.

You will monitor system alerts, escalate when needed, and collaborate with cross-functional teams to support hosting McLeod Software solutions for customers and internal users, while delivering professional communication.

Qualifications

• Bachelor’s degree is preferred, or an Associate’s degree with 2+ years of relevant experience working with cloud technologies, virtualization, server infrastructure, transportation, or software industry, required.
• At least one year of experience providing technical software to customers is preferred.
• Intermediate knowledge of Microsoft Office Suite.
• Working understanding of public cloud technologies (i.e Axure or AWS), MSSQL database tools and/or virtualization tools preferred.

Responsabilités

• Respond to and resolve assigned work orders within established queue priorities, documenting troubleshooting steps and resolution details clearly.
• Follow the defined escalation path (peer consultation, then Tier 2/3 Administrators) for issues beyond Tier 1 scope.
• Complete routine user administration requests (account setup, access changes, resets) accurately and on time.
• Monitor and respond to system alerts within Tier 1 scope, escalating infrastructure-level issues appropriately.
• Maintain responsive, professional communication with customers and the team throughout ticket resolution.
• Servicing customer and internal work orders for Tier 1 level support.
• Collaborate with cross-functional teams to resolve customer issues with services related to hosting McLeod Software solutions.
• Assist with setup tasks for new customers/environments.
• Provide exceptional customer services to internal and external customers.
• Remedy basic server issue alerts.

Connaissances

Learn internal software

Strong communication

Prioritization

Collaboration

Independent

Formation

Bachelor’s degree preferred

Associate’s degree + 2+ years experience

Outils

MSSQL

Microsoft Office

AWS

Description du poste

McLeod Software in Birmingham, AL is seeking a Tier 1 IT Support specialist to respond to and resolve work orders, document troubleshooting steps, and assist with user administration tasks.

You will monitor system alerts, escalate when needed, and collaborate with cross-functional teams to support hosting McLeod Software solutions for customers and internal users, while delivering professional communication.