Customer Success Consultant

McLeod Software; Birmingham (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

McLeod Software in Birmingham, AL, is seeking a Customer Implementation Success Consultant to ensure go-lives and long-term customer success. You will partner with customers and internal teams to drive adoption and manage risk.

This role involves guiding customers through software implementation, providing training, and reporting progress to stakeholders. Ideal candidates bring strong communication, a customer-first mindset, and experience with implementation projects.

Qualifications

• Experience with EDI, FSS, and mobile communications.
• Experience implementing/integration projects.
• Experience teaching or training others.
• Experience with McLeod Software products in a support or training capacity.

Responsibilities

• Serve as customer advocate during software implementation and resolve issues.
• Drive software adoption with guidance and training for customers.
• Collaborate with internal implementation teams to share insights and keep projects on track.
• Provide updates, recommendations, and progress reports to key stakeholders.

Skills

customer-first

communication

multi-tasking

team-work

Tools

Microsoft Office

McLeod Software

Job description

The Customer Implementation Success Consultant will play a fundamental role in ensuring that our customers achieve a successful go-live with McLeod Software before moving to long-term support. In this role, you'll partner closely with both customers and internal implementation teams to drive adoption, reduce risk and provide proactive support for long-term customer success and relationship management.

If you enjoy building relationships, solving problems, and guiding customers through meaningful change, this is a great opportunity to make a direct impact.

What You'll Do

• Serve as customer advocate during software implementation, providing support and issue resolution
• Partner with customers to drive software adoption, providing guidance and training
• Collaborate with internal implementation teams to share insights, identify gaps, and keep projects on track
• Participate in customer meetings, providing updates, recommendations, and progress reporting to key stakeholders

What You Bring

• A customer-first mindset and a passion for helping others succeed
• Strong communication skills with the ability to explain complex concepts clearly
• Ability to manage multiple projects and priorities in a fast-paced environment
• Positive, team-oriented attitude with strong collaboration skills

Requirements

• Experienced with EDI, FSS, Mobile Communications, etc.
• Experience working on implementation/integration projects
• Experience providing training experience or teaching in a formal or informal environment
• Experience with McLeod Software products in a support or training capacity (required)
• Transportation industry knowledge/experience (preferred)

Technical Skills

• Proficiency with Microsoft Office
• Previous experience with McLeod Software (required)

Why McLeod Software?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. When you join McLeod, you're joining a company that is built for the long haul with a clear vision, strong leadership, and a commitment to investing in our people.