B2B Customer Success & Revenue Growth Specialist

Thompson Safety; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Thompson Safety is seeking a Customer Success Representative to grow and manage a nationwide portfolio of eCommerce and remote safety service customers within the Digital Safety Services team. The role emphasizes building strong B2B relationships, driving sales growth, and ensuring billing, scheduling, and order fulfillment run smoothly through proactive account management.

The ideal candidate is highly organized, detail oriented, and capable of owning their workload from start to finish.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• Strong billing, invoicing, and order data accuracy.
• Proactive, organized self-starter with ownership.
• Experience with CRM/ERP and eCommerce platforms.

Responsibilities

• Deliver high-touch customer engagement to drive loyalty and sales.
• Proactively manage assigned accounts via calls, email, and meetings.
• Manage billing, invoicing, and ERP-based crediting deadlines.
• Coordinate order fulfillment with Purchasing and Warehouse.
• Onboard new accounts to our digital platforms.
• Develop quotes and source products to grow book of business.
• Monitor activity to identify trends and opportunities.
• Collaborate with Purchasing & AR to ensure timely invoicing.

Skills

CRM proficiency

ERP experience

eCommerce systems

Billing accuracy

Sales mindset

Time management

Communication skills

Attention to detail

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Sage 300

Uptick

WooCommerce

Job description

Thompson Safety is seeking a Customer Success Representative to grow and manage a nationwide portfolio of eCommerce and remote safety service customers within the Digital Safety Services team. The role emphasizes building strong B2B relationships, driving sales growth, and ensuring billing, scheduling, and order fulfillment run smoothly through proactive account management.

The ideal candidate is highly organized, detail oriented, and capable of owning their workload from start to finish.