Customer Success & ERP Order Specialist

Fagron Tech; Austin (TX); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free garage parking

Daily coffee delivery

Weekly catered lunches

Drinks stocked in fridge

Job summary

Fagron Austin is seeking a customer service professional to provide accurate, timely support to internal and external customers. You will respond to inquiries by phone or email, process orders in our ERP system, and ensure proper order handling and follow-up.

In this role you will collaborate with Sales and Operations, update customer data in ERP, and help resolve issues. A high school diploma and 1–2 years in customer service are expected; pharmaceutical experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience in customer service preferred.
• Experience in medical device or pharmaceutical field preferred.
• Excellent written and verbal communication skills.
• Detail-oriented and able to work with a team.

Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email.
• Process orders in our ERP system.
• Ensure proper order handling and follow-up with customers.
• Liaise with Sales and Operations on issues and customer requests.
• Receive and process complaints and provide feedback to customers.
• Verify and update customer data in our ERP system.

Skills

Customer service

Communication

Detail-oriented

Team player

Problem-solver

Adapt quickly

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Fagron Austin is seeking a customer service professional to provide accurate, timely support to internal and external customers. You will respond to inquiries by phone or email, process orders in our ERP system, and ensure proper order handling and follow-up.

In this role you will collaborate with Sales and Operations, update customer data in ERP, and help resolve issues. A high school diploma and 1–2 years in customer service are expected; pharmaceutical experience is a plus.