Customer Experience & Order Specialist II

AbbVie Inc.; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Short-term incentive program

Job summary

AbbVie Inc. in Austin seeks a reliable Customer Support Specialist II to handle inquiries and order processing with accuracy and care. You will triage emails, resolve issues, and collaborate with sales representatives to ensure timely shipments.

We value a 2–4 year background in customer service, proficiency with Salesforce or SAP, and strong MS Office skills. The role offers a supportive team environment and opportunities for growth.

Qualifications

• 2–4 years of customer service experience.
• Preferred experience with Salesforce and SAP.
• Proficiency in MS Office Suite.
• Bachelor's degree or higher preferred; high school diploma required.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and manage orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Responsible for managing open orders daily and ensuring timely shipment of orders.
• Ability to use critical thinking skills to resolve customer issues and needs effectively.

Skills

Customer service

Strong communication

Team collaboration

Problem solving

Attention to detail

Education

High School Diploma

Bachelor's Degree preferred

Tools

Salesforce

SAP

MS Office Suite

Job description

AbbVie Inc. in Austin seeks a reliable Customer Support Specialist II to handle inquiries and order processing with accuracy and care. You will triage emails, resolve issues, and collaborate with sales representatives to ensure timely shipments.

We value a 2–4 year background in customer service, proficiency with Salesforce or SAP, and strong MS Office skills. The role offers a supportive team environment and opportunities for growth.