Customer Success Specialist

Fagron; Austin (TX); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Free garage parking

Daily coffee delivery

Weekly catered lunches

Refrigerator stocked with beverages

401(k) with company matching

Medical

Vision

Dental

Health Savings Account (HSA)

Holiday/paid time off

Job summary

Fagron's Austin office is seeking a customer service professional to provide excellent service to internal and external customers, handling inquiries, orders, and data in our ERP system.

You will collaborate with Sales and Operations, process orders, verify data, and resolve issues, with a focus on accuracy, communication, and teamwork. This role offers a dynamic environment with growth opportunities and supportive perks.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Experience in medical device or pharmaceutical field preferred.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Team Player.
• Problem-solver.
• Adapt quickly to new situations and work with minimal supervision as well as with a team.
• PC proficiency with keyboarding skills and the ability to navigate ERP applications.

Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email.
• Process orders in our ERP system.
• Ensure proper order handling and follow-up with customers.
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers.
• Verify and update customer data in our ERP system.
• Additional duties as assigned.

Skills

Communication skills

Detail-oriented

Team player

Problem-solver

Adaptability

ERP navigation

Education

High school diploma or equivalent

Tools

ERP system

Job description

About the job

This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction.

Duties & Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email
• Process orders in our ERP system
• Ensure proper order handling and follow-up with customers
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers
• Verify and update customer data in our ERP system
• Additional duties as assigned

Set yourself apart

Education/ Experience:

• High school diploma or equivalent required
• 1-2 years of experience in Customer Service preferred
• Experience in medical device or pharmaceutical field preferred
• Excellent written and verbal communication skills
• Detail-oriented
• Team Player
• Problem-solver
• Adapt quickly to new situations and able to work with minimal supervision as well as with a team
• PC proficiency with good keyboarding skills and the ability to navigate in ERP applications

What's on offer?

Fagron offers exciting opportunities for personal and professional growth. We provide an open and truly dynamic environment which supports and encourages you to develop your skills and talents.

Let's talk about our Office!

Our Austin office is located in the heart of the city in a beautiful high-rise that is very easy to access. Once you arrive at the 12th floor, you will see our bright and beautiful space with great downtown views. You will love the friendly and energetic atmosphere of our office, along with the great perks we all enjoy immensely.

• free garage parking in our building
• daily coffee delivery
• weekly catered lunches
• refrigerator stocked with all sorts of tasty cold drinks from which to choose!

Fagron offers its associates competitive salaries and a wide range of benefits including a 401(k) plan with a generous company matching contribution; medical, vision and dental; health savings account (HSA); holiday/paid time off.

• 401(k) plan with a generous company matching contribution
• medical
• vision and dental
• health savings account (HSA)
• holiday/paid time off

Equal Opportunity Employer, including Disability/Vet