Customer Success Specialist

Fagron Tech; Austin (TX); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free garage parking

Daily coffee delivery

Weekly catered lunches

Drinks stocked in fridge

Job summary

Fagron Austin is seeking a customer service professional to provide accurate, timely support to internal and external customers. You will respond to inquiries by phone or email, process orders in our ERP system, and ensure proper order handling and follow-up.

In this role you will collaborate with Sales and Operations, update customer data in ERP, and help resolve issues. A high school diploma and 1–2 years in customer service are expected; pharmaceutical experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience in customer service preferred.
• Experience in medical device or pharmaceutical field preferred.
• Excellent written and verbal communication skills.
• Detail-oriented and able to work with a team.

Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email.
• Process orders in our ERP system.
• Ensure proper order handling and follow-up with customers.
• Liaise with Sales and Operations on issues and customer requests.
• Receive and process complaints and provide feedback to customers.
• Verify and update customer data in our ERP system.

Skills

Customer service

Communication

Detail-oriented

Team player

Problem-solver

Adapt quickly

Education

High school diploma or equivalent

Tools

ERP systems

Job description

About the job

This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction.

Duties & Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email
• Process orders in our ERP system
• Ensure proper order handling and follow-up with customers
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers
• Verify and update customer data in our ERP system
• Additional duties as assigned

Set yourself apart

Education/ Experience:

• High school diploma or equivalent required
• 1-2 years of experience in Customer Service preferred
• Experience in medical device or pharmaceutical field preferred
• Excellent written and verbal communication skills
• Detail-oriented
• Team Player
• Problem-solver
• Adapt quickly to new situations and able to work with minimal supervision as well as with a team
• PC proficiency with good keyboarding skills and the ability to navigate in ERP applications

What's on offer?

Fagron offers exciting opportunities for personal and professional growth. We provide an open and truly dynamic environment which supports and encourages you to develop your skills and talents.

Let's talk about our Office!

Our Austin office is located in the heart of the city in a beautiful high-rise that is very easy to access. Once you arrive at the 12th floor, you will see our bright and beautiful space with great downtown views. You will love the friendly and energetic atmosphere of our office, along with the great perks we all enjoy immensely.

• free garage parking in our building
• daily coffee delivery
• weekly catered lunches
• refrigerator stocked with all sorts of tasty cold drinks from which to choose!

Fagron offers its associates competitive salaries and a wide range of benefits including a 401(k) plan with a generous company matching contribution; medical, vision and dental; health savings account (HSA); holiday/paid time off.

• 401(k) plan with a generous company matching contribution
• medical
• vision and dental
• health savings account (HSA)
• holiday/paid time off

Equal Opportunity Employer, including Disability/Vet