Customer Success Engineer, Cybersecurity & API Integrations

Panorays; Tate Township (OH); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Panorays is seeking a Customer Success Engineer in a remote/ Eastern US role. You will own onboarding, deployment, and adoption for a portfolio of enterprise accounts, with emphasis on API integrations and security-minded implementations.

You will work across Product, R&D, and Security teams to ensure successful deployments and measurable value. The role requires hands-on API experience, deep customer engagement, and the ability to manage multiple projects while traveling up to 50% as needed.

Qualifications

• 5+ years in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management.
• BA/BS in CS, Info Security, or related field.
• Proven track record taking complex enterprise customers from contract to production.
• Hands-on with RESTful APIs, cURL, Postman, OAuth 2.0, JSON payloads, and webhooks.
• Experience integrating SaaS with GRC, SSO, and data platforms.
• Ability to manage enterprise deployments as projects with plans, risks, and stakeholders.
• Strong executive relationships with CISOs and risk leaders.
• Excellent English communication; able to work with engineers.
• Willing to travel up to 50% and operate across U.S. / EMEA hours.

Responsibilities

• Onboard new customers end-to-end: welcome, kickoff, success criteria, deployment scope.
• Run deployments as projects: plan, weekly status, risk/issue log, formal close-out.
• Design customer-specific architecture and data flows for third-party risk programs.
• Advise on operating model, controls, and integrations to improve maturity.
• Lead API and integration implementations with customer systems (GRC, SSO, data platforms).
• Build success plans with Account Manager and manage adoption across teams.
• Run adoption cadence: admin and end-user training, licence utilization.
• Review configuration regularly and propose changes to strengthen programs.
• Serve as primary technical contact, resolve escalations, and document needs.
• Build trusted relationships with CISOs and risk leaders across portfolio.
• Spot expansion signals and document renewal risks for Account Manager.
• Create best-practice guides, architecture patterns, and enablement content.

Skills

Technical customer-facing

RESTful APIs

SaaS integrations

CISO stakeholder management

English communication

Education

BA/BS in CS or InfoSec

Tools

Postman

cURL

OAuth 2.0

JSON

ServiceNow

Archer

SSO (SAML, OIDC)

Job description

Panorays is seeking a Customer Success Engineer in a remote/ Eastern US role. You will own onboarding, deployment, and adoption for a portfolio of enterprise accounts, with emphasis on API integrations and security-minded implementations.

You will work across Product, R&D, and Security teams to ensure successful deployments and measurable value. The role requires hands-on API experience, deep customer engagement, and the ability to manage multiple projects while traveling up to 50% as needed.