Customer Success Engineer - Cybersecurity & API Integrations

Panorays; Miami (FL); Remote; USD 110,000 - 150,000; Full time

Job summary

Panorays is seeking a Customer Success Engineer to serve as the primary technical owner for a portfolio of enterprise accounts. You will drive onboarding, deployment, and long-term adoption, collaborating across teams to ensure seamless integration and customer success.

You will advise on third-party risk programs, manage API integrations with GRC/SSO/data platforms, and build strong relationships with CISOs and risk leaders, traveling up to 50% as needed.

Qualifications

• Experience in technical customer-facing roles for B2B SaaS is preferred.
• Track record of taking complex enterprise customers from signed contract to production.
• Hands-on experience with RESTful APIs, authentication methods (API keys, OAuth), JSON payloads.
• Experience integrating SaaS platforms with GRC, SSO, and data platforms.
• Strong verbal and written English; ability to engage with CISOs and risk leaders.

Responsibilities

• Own onboarding and deployment for a portfolio of Panorays enterprise accounts.
• Drive long-term adoption strategies and deliver regular health reviews.
• Collaborate with Account Management, Support, Sales Engineering, and Product teams to ensure seamless integration.
• Lead technical implementations of APIs and integrations with customer systems.
• Build customer success plans with measurable security, risk, and compliance goals.

Skills

RESTful APIs

Enterprise deployments

Executive communication

CISO relationship mgmt

Education

BA/BS in Computer Science or Information Security

Tools

Postman

cURL

OAuth 2.0

Job description

Panorays is seeking a Customer Success Engineer to serve as the primary technical owner for a portfolio of enterprise accounts. You will drive onboarding, deployment, and long-term adoption, collaborating across teams to ensure seamless integration and customer success.

You will advise on third-party risk programs, manage API integrations with GRC/SSO/data platforms, and build strong relationships with CISOs and risk leaders, traveling up to 50% as needed.