Technical Account Manager, Cyber Risk & API Integrations

Panorays; Tate Township (OH); Remote; USD 120,000 - 180,000; Full time

Job summary

Panorays is hiring a Technical Account Manager to own onboarding and deployment for a portfolio of enterprise customers. You will drive adoption, coordinate across Account Management, Support, Sales Engineering, Product, and R&D, and implement API integrations with clients’ systems to strengthen their third‑party risk programs.

You will partner with CISOs and risk leaders, manage multi-system deployments, and deliver health reviews while building playbooks and best-practice guides for scale.

Qualifications

• 5+ years in technical customer-facing roles for B2B SaaS, esp. cybersecurity or risk mgmt.
• BA/BS in CS or InfoSec, or related experience.
• Proven track record taking complex enterprise customers from contract to production.
• Hands-on experience with RESTful APIs, authentication, JSON payloads, and webhooks.

Responsibilities

• Own onboarding end to end for a portfolio of Panorays enterprise accounts.
• Lead deployment projects with plans, status reviews, risk logs, and formal close-out.
• Design customer architecture and data flows for third‑party risk programs.
• Advise on operating model, controls, and integrations to raise maturity.
• Implement APIs and integrations with customers’ systems (GRC, SSO, data platforms).
• Create customer success plans with measurable goals and drive adoption.
• Provide admin and end-user training; drive licence utilization.
• Review and adjust customer configurations, supplier tiering, and workflows.

Skills

Technical accts/CS

API integrations

Project management

Executive relationship building

Security & risk focus

Customer onboarding

SRE/DevOps familiarity

Education

BA/BS in Computer Science or Information Security

Tools

ServiceNow

Archer

Postman

Job description

Panorays is hiring a Technical Account Manager to own onboarding and deployment for a portfolio of enterprise customers. You will drive adoption, coordinate across Account Management, Support, Sales Engineering, Product, and R&D, and implement API integrations with clients’ systems to strengthen their third‑party risk programs.

You will partner with CISOs and risk leaders, manage multi-system deployments, and deliver health reviews while building playbooks and best-practice guides for scale.