Customer Success Engineer — AI-Native EdTech Builder

Flint, Inc.; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Meaningful equity

Health insurance

Dental insurance

Job summary

Flint, Inc. is seeking a Customer Success Engineer to own accounts, renewals, and outcomes for schools. You will leverage AI-enabled workflows and lightweight systems to deliver scalable customer outcomes, partnering closely with the CEO and GTM leadership.

Ideal candidates have 1–3 years in Customer Success or similar roles and a passion for education technology, with a hands-on, ownership mindset and willingness to navigate ambiguity.

Qualifications

• 1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing role.
• You care about outcomes—retention, adoption, and customer impact matter.

Responsibilities

• Own inbound customer communication.
• Manage a portfolio of school accounts, ensuring adoption and renewals.
• Create and improve customer-facing resources (product updates, help center content, PD materials).
• Use AI tools and lightweight internal systems to speed up work with quality and consistency.
• Run virtual and sometimes onsite PD sessions for teachers at Flint partner schools.

Skills

Customer Success

Communication

Relationship management

AI tools

Tools

AI tools

Job description

Flint, Inc. is seeking a Customer Success Engineer to own accounts, renewals, and outcomes for schools. You will leverage AI-enabled workflows and lightweight systems to deliver scalable customer outcomes, partnering closely with the CEO and GTM leadership.

Ideal candidates have 1–3 years in Customer Success or similar roles and a passion for education technology, with a hands-on, ownership mindset and willingness to navigate ambiguity.