Senior CS Engineer: Automation for Scalable Success

Flint; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental insurance

Job summary

Flint is hiring a Senior Customer Success Engineer in New York to own the systems, automation, and processes behind its CS function. You will drive 110%+ Net Revenue Retention, monitor customer health, and build automated workflows for onboarding, adoption, renewal, and expansion.

You will work hands-on with CS tooling and reporting, escalate complex technical issues, and create scalable solutions that let the CS team operate with less headcount growth.

Qualifications

• Experience in fast-paced startups or high-intensity environments.
• Hands-on engineering mindset with automation focus.
• Ability to think commercially and own revenue outcomes.
• Comfort engaging with customers when needed and spotting automation opportunities.

Responsibilities

• Drive company-wide NRR targeting 110%+ through retention, expansion, and renewal execution
• Build and own customer health monitoring: churn signals, expansion opportunities, and renewal forecasting
• Design automated workflows for onboarding, adoption, renewal, and expansion processes
• Develop CS tooling, reporting systems, and internal automation
• Handle technical escalations for complex customer issues
• Identify retention, expansion, and churn patterns to create scalable systems
• Enable the wider CS team to become increasingly self-sufficient

Skills

Startup experience

Automation mindset

Customer-facing

Revenue accountability

Tools

Claude Code

Cursor

Job description

Flint is hiring a Senior Customer Success Engineer in New York to own the systems, automation, and processes behind its CS function. You will drive 110%+ Net Revenue Retention, monitor customer health, and build automated workflows for onboarding, adoption, renewal, and expansion.

You will work hands-on with CS tooling and reporting, escalate complex technical issues, and create scalable solutions that let the CS team operate with less headcount growth.